Multifunctional landline telephony services

Multifunctional landline telephony services

Description

Landline services of CST offers a cost-effective solution for quality and multifunction telephone calls within organizations. Services are based on the latest VoIP technology, enabling a high level of quality services at minimum prices. Corporate fixed telephony services are offered under virtual telephone exchange (PBX) that allows significant expansion of services.

Phone calls are protected by integrated network security mechanisms at the level of public administration authorities.

 

Beneficiaries

Public authorities, state institutions, enterprises in the real sector.

 

Beneficiaries

Public Authorities, Member Institutions, enterprises in the real sector

 

Application

Corporate landline services are used for telephone calls within fixed network, as well as mobile and international calls. Additionally, there can be organized teleconferences and video conferences with multiple employees within the organization, geographically dispersed.

 

The service includes:

- Connection to the telephone network recipient of the provider;

- Teleconferencing (simultaneous discussions with several subscribers of different service providers);

- Video conference (subject to the terminal equipment that supports that functionality);

- Incoming call forwarding;

- Interactive Voice Response;

- Identify incoming call;

- Support in the use and management of incidents, According to AGREED levels.

 

Nr.

Indicator

Level

1

Monitoring service

24x24, 7 days a week

2

Service availability

99,8% monthly. CST reserves the right to perform maintenance activities in non-working days in the period 18:00 to 7:00 on weekdays. This period is not taken into account in the measurement of availability.

3

Support and incidents solutions

08.00-17.00 on weekdays

4

Service level reporting

 

Reportontheavailabilityof the servicerequested by the Beneficiary, on Provider’s possibility

 

The order of performance

Corporate landline service is offered on a contract basis. Attachment to the contract is the service level agreement.

 

Support in the use of services

Additional information and support in using the service can be obtained by calling the Customer Support Service. When placing requests for support, it is necessary to indicate the service code as "Corporate Telephony".

 

Price service



International calls

 

To obtain a more detailed information about prices, please contact our Commercial department.

3226

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